What To Do With Your Snagging List

Buying a new-build home is one of life’s most exciting milestones. But it can also bring unexpected challenges. Many homeowners move in expecting perfection, only to discover their property comes with a “snagging list” full of items needing attention. This isn’t unusual — in fact, over 90% of new-build buyers report defects. The key is knowing what to do next.

This guide will walk you through each stage, with real-life examples of homeowners just like you. By the end, you’ll not only understand your snagging list, but you’ll know how to use it as a tool to get the best from your builder and protect your investment.

What Comes After Snagging?

Once your snagging inspection is complete, you’ll receive a detailed “snagging report”. This isn’t just a checklist — it’s your roadmap for bringing your home up to the standard you paid for.

Example: Sarah and James, first-time buyers in Nottingham, were shocked when their snagging list ran to 120 items, including scratched windows, poor brickwork, and even a leaking shower tray. At first, they panicked. But once the defects were documented in a professional report, they realised the list gave them leverage — every issue was backed by NHBC standards and photographic evidence. Their builder couldn’t simply dismiss it.

At this stage, focus on three things:

• Carefully reviewing the report so you understand each item.
• Sharing it promptly with your builder or developer.
• Agreeing realistic timeframes for repairs — don’t let them push things indefinitely.

What To Do After Snagging

Now comes the action. Many homeowners make the mistake of filing their snagging list away and waiting for the builder to call. That rarely happens. You must take the lead.

Example: David, who bought a new-build in Leicester, emailed his builder with the snagging report but never heard back. Three weeks later, after advice from our aftercare team, he sent a follow-up email referencing NHBC Buildmark obligations and gave a 14-day deadline. Suddenly, the builder arranged a site visit. Builders respond when they know you understand your rights.

So, after snagging:

• Submit the list formally in writing — email is best, as it leaves a paper trail.
• Ask for acknowledgment and a repair schedule.
• Stay proactive — builders juggle many plots, and the loudest voices often get heard first.

How Long Do Builders Have To Fix Snags?

Timescales vary, but there are some guidelines. Builders are expected to fix defects promptly, but “promptly” can mean different things. Minor cosmetic issues should be resolved within weeks, while larger structural concerns should be prioritised urgently.

Example: Claire’s developer in Derby told her cracked tiles were “normal settlement” and refused to replace them. With advice, she escalated to NHBC. Within two months, the builder had retiled her bathroom. Had she accepted the delay, the issue would never have been resolved.

• Minor snags — sticky doors, paint blemishes — often 4–6 weeks.
• Major defects — leaks, insulation failures — should be treated urgently.
• Warranty cover — 2 years for general defects, 10 years for structural issues.

Receiving & Reviewing Your Snag List

Before handing your snagging list to your builder, review it carefully. This ensures nothing is missed and you fully understand the issues.

Example: One family in Sheffield almost overlooked ventilation defects flagged in their loft space. Left unresolved, it could have led to condensation and mould. Because they asked questions before submission, they caught the importance of the issue — saving themselves thousands in future repairs.

Check that:

• Every room and outdoor space is covered.
• You understand technical items — ask your surveyor for clarification if needed.
• Specialist checks like thermal imaging or drone inspections are included if arranged.

Defect Remediation

“Defect remediation” is simply the builder fixing the problems. Sounds straightforward, but in reality, it requires persistence. Builders may try to patch things quickly rather than fix them properly.

Example: Martin noticed his builder filled cracks with paint instead of repairing plaster joints. When challenged with photographic evidence from his snagging report, the builder admitted the repair was substandard and redid the work correctly.

To stay in control:

• Agree on a clear schedule of works in writing.
• Take photos before and after repairs.
• Don’t be afraid to say, “This isn’t acceptable under NHBC standards.”

Aftercare Support (Our Added Value)

At New Homes Inspections UK, we know dealing with builders can be stressful. That’s why our service doesn’t stop with the report. We offer ongoing aftercare support to take the strain off your shoulders.

• We draft professional emails for you to send to your builder, making your communication clear and authoritative.
• We guide your next steps — whether it’s escalating to NHBC, requesting a re-inspection, or filing a formal complaint.
• We stand by you until the work is complete, ensuring you feel confident every step of the way.

Example: One client admitted: “I wouldn’t have known what to say to my developer. Having your drafted emails made me feel in control.” That’s the difference aftercare makes.

Complaints

If your builder doesn’t act, you’re not powerless. You have formal complaint routes.

• New Homes Ombudsman Service — impartial, with authority to order repairs or compensation.
• NHBC Resolution — if your property is under NHBC Buildmark cover, they can step in when builders refuse.

Example: A buyer in Mansfield waited six months with no progress. After escalating to the Ombudsman, the builder repaired all outstanding snags within eight weeks. Without escalation, they may still be waiting.

Re-Inspection

Once repairs are complete, it’s worth arranging a “re-inspection”. Builders sometimes rush fixes or overlook details, and you need reassurance everything is truly resolved.

Example: During a re-inspection in Coventry, we found the builder had plastered over, but not sealed, a leak. Left unchecked, this would have caused damp. Because it was caught early, the builder replaced the pipework properly.

A re-inspection ensures:

• Repairs meet NHBC standards.
• New problems haven’t appeared during the process.
• You can close out your snagging list with confidence.

Communication

Throughout the snagging process, communication is key. Builders manage multiple projects, so you need to make sure your home doesn’t fall to the bottom of their list.

• Keep all communication in writing.
• Be polite, but firm — professionalism gets better results than confrontation.
• Set deadlines and follow up consistently.

Example: One homeowner told us: “When I started copying NHBC into my emails, suddenly the builder responded within 24 hours.” Paper trails and deadlines create accountability.

Final Thoughts

Your “snagging list” is more than defects — it’s your opportunity to hold your builder accountable and secure the quality home you deserve. By staying proactive, using your rights, and seeking professional support, you can turn a stressful process into a successful outcome.

👉 For expert snagging inspections, aftercare support, or re-inspections, contact New Homes Inspections UK today. We’ll not only identify defects, we’ll stand by you until they’re resolved.