Terms and Conditions
New Homes Partnership (Inspections)
1 Bryony way Mansfield Nottinghamshire Ng199an
sales@newhomesinspections.co.uk
0115 671 3446
©2024 by New Homes Partnership (Inspections). A Private Limited Company
- These Terms
1.1 What these terms cover. These terms and conditions outline the services we provide, your
rights as a customer, and our responsibilities.
1.2 Why you should read them. Please read these terms carefully before booking an inspection. If
you have any questions, please contact us before proceeding. - Information About Us and How to Contact Us
2.1 Who we are. New Homes Partnership (Inspections) is a company registered in 1 bryony way
Mansfield Nottinghamshire ng199an
2.2 How to contact us. You can reach us via:
● Phone: 0115 671 3446
● Email: sales@newhomesinspections.co.uk
● Address:1 bryony way Mansfield Nottinghamshire ng199an
2.3 How we may contact you. We will communicate with you via phone, email, or post
based on the details you provide when booking.
2.4 “Writing” includes emails. Any references to “writing” in these terms include email
communications. - Our Contract With You
3.1 Booking confirmation. A contract is formed when we confirm your booking via email. You
will receive an invoice for any remaining balance due.
3.2 If we cannot accept your booking. If we are unable to accept your booking for the requested
date, we will notify you and issue a refund if applicable.
3.3 Changing inspection date. If you request to change your inspection date within 2 days of
the scheduled inspection, a £45 rebooking fee will apply. - Payment Terms
4.1 Deposit & final payment.
● A £50 deposit is required to secure your booking.
● The final payment must be made on the day of the inspection before the report is
released.
4.2 Refund Policy.
● If we identify fewer than 30 legitimate defects, we will issue a £100 refund.
● If you cancel within 5 days of the inspection date, you will be liable for 50% of the
service cost. - Providing the Services
5.1 Scope of Inspection.
Our snagging inspections cover all major structural, interior, and exterior elements, including:
● Electrical systems – Visual checks, socket testing, and basic electrical assessments.
● Plumbing and heating systems – Functional checks on taps, showers, radiators, and
drainage systems.
● Roof and loft spaces – Visual inspections of roof coverings, loft ventilation, and
accessibility.
● Interior finishes – Paint, plaster, walls, ceilings, woodwork, and other cosmetic defects.
5.2 Additional Service Terms.
● Clients are encouraged to attend the inspection.
● The inspection takes approximately 3–4 hours, depending on property size.
● The inspection report, including photos, will be provided within 48 hours of the
inspection.
● Thermal imaging cameras are used where applicable to assess heating efficiency.
5.3 Limitations of our services.
● Our inspections are non-intrusive and visual-only. We do not dismantle property
features, lift carpets, or access concealed areas (e.g., inside walls or under flooring).
● We will not test plumbing, gas, or electrical systems beyond basic operational checks (e.g.,
turning on taps and lights).
● We do not liaise with developers on your behalf.
● We cannot guarantee that the developer will rectify all defects.
● Drainage systems are inspected visually only; we do not conduct in-depth drainage
surveys.
● While we check for major defects, some hidden or inaccessible issues may not be
identified.
5.4 Weather conditions.
● If bad weather prevents us from conducting the inspection, we will reschedule at no
additional cost. - Cancellations & Rescheduling
6.1 Consumer Cancellation Rights.
● Under the Consumer Contracts Regulations 2013, you may cancel within 14 days of
booking, unless you request the inspection within this period, in which case cancellation
fees may apply.
● If you cancel within 48 hours of the inspection date, you will be liable for 50% of the
inspection cost.
6.2 Cancellation by Us.
We may cancel your booking if:
● You fail to make full payment before the inspection.
● You provide incorrect information about the property size or number of rooms.
● You fail to provide access to the property at the scheduled time. - Liability and Responsibility
7.1 We are not responsible for:
● Structural defects that are not visible at the time of inspection.
● Any remedial action taken (or not taken) by the developer.
● Delays in the developer addressing reported defects.
● Any third-party costs, legal disputes, or financial loss resulting from issues found.
7.2 Future Issues & Changes to the Property
● Our report reflects the condition of the property at the time of inspection only. We
are not liable for any defects, damage, or structural issues that arise after the inspection.
● If modifications, repairs, or renovations are made after the inspection, our findings may no
longer be valid, and we accept no liability for post-inspection changes. - Use of Images & Videos
8.1 Ownership of Media.
● Any images, videos, or thermal scans taken during an inspection remain the exclusive
property of New Homes Partnership (Inspections).
● We reserve the right to use, reproduce, edit, and publish these materials for training,
marketing, and commercial purposes, including on our website and social media.
8.2 Client Privacy.
● No personal information or property addresses will be shared without client consent.
● If you do not wish for media of your property to be used for marketing, please
inform us in writing before the inspection. - Complaints & Dispute Resolution
● Clients must notify us of complaints within 5 working days of receiving the report.
● We will acknowledge complaints within 5 working days and aim to resolve them within
14 days.
● If disputes cannot be resolved internally, both parties agree to seek mediation before legal
action. - Other Important Terms
● Right to Refuse Inspection – We reserve the right to refuse an inspection if the property
is unsafe or access is restricted.
● Force Majeure – We are not liable for delays caused by events beyond our control (e.g.,
extreme weather, public health emergencies).
● Data Retention – We store reports for 6 years before secure deletion.
● Governing Law – These terms are governed by UK law, and disputes will be handled in
UK courts. - Disclaimer
● Our report is for the named client only and cannot be relied upon by third parties (e.g.,
mortgage lenders, solicitors) without consent.
● It is the client’s responsibility to raise issues with their developer.
● We cannot guarantee that all defects will be rectified by the developer.